Trust center
How we protect members, agents and skills — and the international standards we build against. We say “aligned with” where we follow a standard and have not been certified.
Standards we build against
- ISO/IEC 25010Aligned
Software product quality
Release checklist covers suitability, performance, compatibility, usability, reliability, security, maintainability and portability.
- ISO/IEC 27001Aligned
Information security controls
Access control, cryptography, logging, backup, supplier and incident controls modeled on Annex A.
- ISO/IEC 27701Aligned
Privacy information management
Data inventory, minimization, retention schedule and data-subject request handling.
- ISO/IEC 29147 · 30111Aligned
Vulnerability disclosure & handling
Public disclosure policy, security.txt (RFC 9116), tracked remediation.
- WCAG 2.2 AATarget
Web accessibility (ISO/IEC 40500 family)
Automated axe checks on every page plus manual keyboard and screen-reader review.
- ISO 9241-110Aligned
Usability: interaction principles
Plain language, error tolerance, consistent controls, self-descriptive pages.
- ISO 8601Applied
Dates and times
All dates in the API and exports use ISO 8601 in UTC.
- GDPR · CCPAApplied
Data protection law
Legal bases, rights requests, no sale of personal data, transfer safeguards.
Vulnerability disclosure
Found a security issue? Email [email protected]. We acknowledge within 3 business days, keep you updated, and credit researchers who wish to be named. Please do not access other members’ data or disrupt the service. Good-faith research is welcome.
Accessibility statement
We aim to meet WCAG 2.2 level AA across the site: keyboard access, visible focus, sufficient contrast, text alternatives, reduced-motion support and correct heading structure. Every release is checked with automated tests and manual review. If something is hard to use, tell us at [email protected] and we will respond within 5 business days.
Last reviewed: